Audio is not playing
Check that your device volume is up, Silent Mode is off if needed, and no other app is holding audio output. Try stopping all sounds in Ambient Audio and starting a new mix.
Ambient Audio Support
Need help with sounds, sleep tracking, recordings, wake alarms, or Apple Health access? Send a note and we will help.
Contact
Email: support@ambientaudio.app
For the fastest help, include your device model, iOS version, Ambient Audio app version, and a short description of what happened.
Email SupportCommon Questions
Sleep recording is not available
Sleep audio recording requires microphone permission. You can review permissions in the Settings app under Ambient Audio.
Apple Health data is not syncing
Apple Health access is optional and controlled by iOS. Open the Health app or Settings app to confirm Ambient Audio has permission for the sleep data you want to use.
How do I delete saved data?
Open Ambient Audio, go to Settings, then use Delete Saved Data. This removes local saved data from the device.